BDC Manager

North Knoxville Chrysler Dodge Jeep Ram • Knoxville, TN

9h • $60,000 - $100,000

About The Position

Due to continued growth, North Knox CDJR is seeking an experienced Business Development Center (BDC) Manager to lead, coach, and elevate our sales and service appointment teams. This role is critical to driving appointment show rates, improving customer engagement, and ensuring our BDC operates as a performance-driven extension of the showroom and service drive.

Requirements

• 2+ years experience managing a BDC, Internet Sales, or Sales Operations team
• Strong CRM experience (DriveCentric experience preferred)
• Proven ability to coach phone skills and objection handling
• Comfortable with performance metrics, accountability, and reporting
• Automotive dealership experience required
• Leadership mindset with a customer-first approach

Responsibilities

• Lead, train, and hold the BDC team accountable to daily KPIs
• Drive appointment setting, confirmation, and show-rate performance
• Monitor and optimize CRM processes, lead response times, and follow-up strategies
• Coach phone, text, and email communication to improve conversions
• Partner with Sales & Service Managers to ensure smooth handoffs and customer experience
• Analyze reports daily (appointments, shows, sold, response times) and adjust strategy accordingly
• Maintain a positive, high-energy, results-focused culture

Benefits

• Competitive compensation based on experience plus performance incentives.
• Long-term career opportunity, not just a job

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed