BDC Manager

AM Ford • Jefferson, OH

10d

About The Position

The BDC Manager will be responsible for overseeing and optimizing the daily operations of the Business Development Center. You will lead a team of BDC representatives, ensuring that they are efficiently generating leads, setting appointments, and providing high-quality customer interactions. This position requires strong leadership skills, an understanding of sales processes, and a focus on customer satisfaction.

Requirements

• Proven experience in a BDC or sales management role, preferably in the automotive industry.
• Strong leadership, coaching, and mentoring skills with the ability to motivate a team to achieve sales and performance goals.
• Excellent communication skills, both written and verbal.
• Ability to analyze performance data and develop strategies to improve results.
• Highly organized with strong time management skills and attention to detail.
• Proficient in CRM software, MS Office Suite, and other relevant tools.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to thrive in a fast-paced, target-driven environment.

Nice To Haves

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• Previous experience in a management role within a call center or customer service environment.
• Knowledge of digital marketing strategies, including social media and email campaigns.

Responsibilities

• Manage and supervise the BDC team to ensure the efficient and effective execution of all sales and customer service initiatives.
• Develop and implement strategies to increase lead generation, conversion rates, and overall sales performance.
• Monitor and evaluate the performance of the BDC team using key metrics such as call volume, lead quality, appointment setting, and customer satisfaction.
• Provide ongoing training, coaching, and motivation to BDC staff to meet and exceed individual and team targets.
• Collaborate with other departments, such as sales and marketing, to ensure smooth communication and alignment of goals.
• Handle inbound and outbound customer inquiries via phone, email, and chat, ensuring high levels of professionalism and responsiveness.
• Review and report on key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.
• Foster a positive work environment focused on teamwork, accountability, and continuous improvement.

Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Career advancement opportunities in a growing company.
• A dynamic and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager