BDC/Internet Manager

Murgado Automotive Group•Highland Park, IL

5d•$60,000 - $90,000•Remote

About The Position

This is not a traditional BDC role. We are looking for a working manager who produces, leads by example, and drives consistent performance across both sales and service opportunities . This role requires execution across phone, text, email, and CRM follow-up , while working alongside an established remote team and enhancing structure, consistency, and results. We have the tools, partnerships, and lead flow. What we need is discipline, accountability, and execution . The Opportunity 400–500 inbound sales opportunities per month Additional opportunity through outbound efforts (equity, upgrade, service, database) Established remote BDC support already in place Full tech stack: VinSolutions, Automotive Mastermind, Impel, vAuto Strong partnerships and training platforms available Leadership team committed to growth and performance What You’ll Actually Do: Manage inbound + outbound opportunities across sales and service Execute communication across phone, text, and email Drive outbound efforts to: Current customer base Equity and upgrade opportunities Service-to-sales opportunities Set and confirm high-quality appointments that show and convert Maintain disciplined follow-up cadence and CRM execution (VinSolutions) Work Mastermind opportunities and database mining daily Track and review lead source performance and ROI Collaborate with sales and service teams to maximize conversion Reinforce consistency and accountability across all processes Performance Expectations: 10%–15% internet close rate (10% minimum) Consistent appointment production and conversion Strong engagement across all communication channels Increased service appointment flow (CP & Warranty ROs) Full CRM utilization with no missed opportunities What We’re Looking For: Experience in BDC, internet sales, and high-volume lead management Strong working knowledge of VinSolutions Experience with Mastermind, Impel, or vAuto is a plus (not required) Acura or luxury experience is beneficial, not required Strong communicator across phone, text, and email Highly organized with strong follow-through Self-driven with a high level of accountability Why This Role Is Different: You are stepping into a store with real opportunity and support You will work alongside an established remote team Strong infrastructure, tools, and leadership already in place Opportunity to make an immediate and measurable impact Clear path for growth as the store scales Benefits: Health, dental, vision 401(k) with company match Paid time off Employee discounts Advancement opportunities within Murgado Automotive Group This is a role for someone who wants ownership, accountability, and the ability to directly impact performance. If you know how to generate business and execute consistently — we should talk. $60,000 – $90,000+ per year Compensation dependent on performance. $60,000 - $90,000 a year Salary dependent on experience and performance. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Experience in BDC, internet sales, and high-volume lead management
Strong working knowledge of VinSolutions
Strong communicator across phone, text, and email
Highly organized with strong follow-through
Self-driven with a high level of accountability

Nice To Haves

Experience with Mastermind, Impel, or vAuto is a plus (not required)
Acura or luxury experience is beneficial, not required

Responsibilities

Manage inbound + outbound opportunities across sales and service
Execute communication across phone, text, and email
Drive outbound efforts to: Current customer base Equity and upgrade opportunities Service-to-sales opportunities
Set and confirm high-quality appointments that show and convert
Maintain disciplined follow-up cadence and CRM execution (VinSolutions)
Work Mastermind opportunities and database mining daily
Track and review lead source performance and ROI
Collaborate with sales and service teams to maximize conversion
Reinforce consistency and accountability across all processes