BDC Customer Care Specialist

Route 128 Honda•Reading, MA

About The Position

We are seeking a motivated and customer-focused BDC Customer Care Specialist for sales and service to join our growing team at Route 128 Honda. The ideal candidate has excellent communication skills, a positive attitude, and the ability to educate customers on our vehicles, products, and features while delivering a top-tier customer experience.

Requirements

High school diploma or GED required
Strong reading skills with the ability to interpret business documents, procedures, and regulations
Excellent written communication skills, including reports, business correspondence, and advertising copy
Strong verbal and presentation skills with the ability to communicate effectively with customers, managers, and team members
Basic mathematical skills, including the ability to calculate discounts, interest, commissions, percentages, and other figures
Ability to follow written, verbal, diagram, or schedule-based instructions
Valid driver’s license with a clean driving record

Responsibilities

Promote and deliver a consistently exceptional customer experience
Interact with customers to identify their needs and create opportunities for new and used vehicle sales presentations
Work closely with the BDC Manager and BDC team to ensure all sales lead opportunities are properly tracked and documented in the CRM
Complete inbound and outbound phone calls as assigned by the BDC Manager
Actively participate as a member of the BDC team, including cross-training in internet leads and phone-based sales prospecting
Stay up to date on new vehicles, products, features, and accessories and communicate their benefits to customers
Attend product knowledge sessions, sales training, and BDC meetings as required
Maintain a professional appearance and demeanor at all times