BDC Client Care Specialist

Carlock Automotive Group•Nashville, TN

About The Position

Business Development Center (BDC) Representative – Service Department Are you a people person who thrives on helping customers, staying organized, and keeping things running smoothly? Carlock Automotive Group is looking for a friendly, motivated, and detail-oriented Business Development Center (BDC) Representative to join our Service team.In this role, you’ll be the first point of contact for service customers—answering inbound calls, assisting with questions, and scheduling appointments that help create a seamless service experience. If you enjoy fast-paced environments, strong teamwork, and delivering top-tier customer care, this could be a great fit.

Requirements

High school diploma or equivalent
Previous customer service experience required
Strong communication skills, both verbal and written
Excellent phone presence and interpersonal skills
Strong computer skills and the ability to stay organized in a fast-paced environment
Good follow-up habits and attention to detail
Problem-solving ability and a customer-first mindset
Ability to prioritize tasks and manage multiple conversations and responsibilities at once
Saturday availability is required

Nice To Haves

call center or appointment-setting experience is a plus

Responsibilities

Answer inbound service calls with professionalism and enthusiasm
Build strong relationships with customers and create a positive first impression
Identify customer needs and schedule service appointments efficiently
Make outbound calls to existing customers to support retention and appointment setting
Help address customer questions before their appointment, including timing, estimated costs, and general service concerns
Confirm upcoming appointments and help ensure customers are prepared for their visit
Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience