BDC/Customer Care Agent

Yoder Family of Companies•Greeley, CO

4d•$19

About The Position

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who We Are The Yoder Family of Companies is a family-owned automotive organization that has proudly served Northern Colorado since 1908 . Built on strong values, deep community roots, and a commitment to doing business the right way, we deliver best-in-class sales, service, and customer care across our growing network of automotive businesses. Our success starts with our people. We invest in training, technology, and a culture that values teamwork, integrity, and long-term career growth. Position Summary The BDC Agent plays a critical role in creating exceptional first impressions and lasting customer relationships. This position is responsible for handling inbound and outbound calls, texts, and emails , generating appointments, and nurturing leads through consistent follow-up. BDC Agents work closely with sales and service teams to ensure every guest receives timely, professional, and friendly communication — laying the foundation for customer loyalty and long-term satisfaction.

Requirements

High school diploma or equivalent required
1+ year of automotive or customer service experience preferred
Strong communication and relationship-building skills
Comfortable using CRM systems and technology tools
Ability to manage multiple priorities with attention to detail
Reliable, professional, and customer-focused mindset
Ability to work Saturdays (no Sundays, no late nights!)

Responsibilities

Deliver a professional, friendly, and prompt customer experience across all communication channels (phone, text, email)
Handle inbound and outbound calls to generate leads and schedule appointments
Build and maintain strong relationships with prospective and existing customers
Schedule and confirm guest appointments accurately and efficiently
Track all customer interactions, communications, and appointments within the CRM
Maintain an organized and up-to-date guest database to support repeat business
Follow up with guests after vehicle purchases or service visits
Communicate clearly with customers regarding vehicle or service inquiries
Stay current on automotive terminology, products, services, and technology
Complete required training, certifications, and ongoing development
Thrive in a fast-paced, team-oriented environment
Serve as a direct contributor to guest loyalty and satisfaction

Benefits

Sundays off and no late nights
Competitive paid vacation, sick time, and paid holidays (full-time)
Health, dental, vision, and pet insurance options
Employer-paid life insurance (full-time)
401(k)
Company-owned Early Childhood Education Center with deeply discounted childcare rates
Family-owned company with over a century of stability
Growth-focused organization with career advancement opportunities
Supportive leadership and team-first culture
Purpose-driven work that serves our employees, customers, and community