BDC Consultant - Audi San Diego

Holman•San Diego, CA

2d•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Audi San Diego is currently seeking a highly motivated; customer focused BDC Consultant to join their team! This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales. Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000) What will you do? Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance Internet Leads: Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors Follow-up with TO’s to ensure workflows have been executed Review customer needs ensuring each TO is handled personally and promptly Track TO and appointment activity to ensure robust follow up is executed Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities Portfolio management and Vehicle Exchange: Identify in market service and portfolio customers, outreach and establish needs Consistent communication and collaboration with store leadership to identify next steps for each customer Utilize customer retention software effectively Ensure execution of agreed activities Track all activity Misc : Understand the importance and benefits of this role to retail operations Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange Provide an outstanding customer experience to ensure all customers feel valued and welcome

Requirements

2-4 Years of Customer Service or Sales Experience
Proficient in various desktop tools including MS Office Programs ( i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
High school diploma

Nice To Haves

Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions is a plus
Experience reviewing and improving processes to increase efficiencies

Responsibilities

Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
Follow-up with TO’s to ensure workflows have been executed
Review customer needs ensuring each TO is handled personally and promptly
Track TO and appointment activity to ensure robust follow up is executed
Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
Identify in market service and portfolio customers, outreach and establish needs
Consistent communication and collaboration with store leadership to identify next steps for each customer
Utilize customer retention software effectively
Ensure execution of agreed activities
Track all activity
Understand the importance and benefits of this role to retail operations
Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
Provide an outstanding customer experience to ensure all customers feel valued and welcome