BDC Consultant - Audi of Pembroke Pines

Holman•Pembroke Pines, FL

4d•$23 - $33•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. We are looking for a BDC Consultant to join our team at Audi Pembroke Pines. This in-store position plays a vital role in fostering a strong and collaborative relationship between our virtual BDC and the Porsche store, driving alignment and ultimately boosting sales performance.

Requirements

High school diploma
Proficient in various desktop tools, including MS Office programs (Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 years of customer service or sales experience

Nice To Haves

Experience in the automotive industry preferred
Experience using CRM tools; automotive CRM experience is a plus
Familiarity with dealership operations is a plus
Familiarity with BDC functions is a plus
Experience reviewing and improving processes to increase efficiency

Responsibilities

Maximizing internet lead and portfolio management TO performance
Facilitate effective TO distribution to sales advisors
Follow up with TOs to ensure workflows have been executed
Reviewing internal notes to ensure each TO is handled promptly and personally
Keeping daily notes on TO activity to ensure regular follow-up and accurate reporting
Being fully prepared for daily appointments
Confirming appointments prior to the scheduled arrival time
Rescheduling “no-show” appointments when necessary
Understanding the importance and benefits of the retail business
Identifying opportunities to build trust and mutual respect

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.