Base Coordinator - LAX

Southwest Airlines • Los Angeles, CA

22h

About The Position

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Base Coordinator invests in the future of Southwest’s People through their work supporting Flight Attendants based in Los Angeles, California (LAX). This role will work on the LAX Inflight Base Team and carry out administrative duties, address Customer complaints, assist with accommodations and event coordination, and provide Southwest’s Legendary Hospitality to all internal and external Customers. The Base Coordinator is excited to join this tight-knit and integral Team, where they’ll have the opportunity to drive the future of our LAX Inflight Base. Additional details This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Knowledge of the administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and
• Knowledge of the principles and processes for providing Customer and personal services which may include Customer needs assessment, meeting quality standards for services, and evaluation of Customer
• Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to remember information such as words, numbers, pictures, and procedures
• High School Diploma or GED
• Entry-level experience, fully functioning broad knowledge in: Office administration and general office duties
• Experience in providing hospitality
• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
• Must possess a valid driver's license
• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to move/transport up to 50 lbs. on a regular basis
• Ability to work at elevated heights
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Responsibilities

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Process all loaner uniforms and luggage (monitor and order inventory, distribute, and notify appropriately)
• Perform general office duties such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• Maintain inventory and distribution of all loaner manuals (IEFB) and ensure all are in compliance and up to date
• Process, order, distribute, and notify F/A's regarding expired ID's
• Process and route Irregularity Reports
• Process I3R Injury, Illness, Incident Report
• Coordinate reservations, passes, and hotel accommodations for Staff Members or visitors
• Open, read, route, and distribute incoming mail or other materials and answer routine letters
• Maintain employee recognition activities/events
• Prepare agendas and make arrangements for Leadership, such as coordinating catering luncheons for committee, board, and other meetings
• Participate in base decorating put up/take down
• Read and prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED