Bartender-Outlet 101

Sonesta Hotels•Cambridge, MA

1d•Onsite

About The Position

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards. Maintain stock/supplies and cleanliness of outlet and equipment.

Requirements

Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices.
Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar.
Complete knowledge of correct maintenance and use of equipment.
Ability to use equipment only as intended.
Familiarity with all hotel services/features and local attractions/activities.
Ability to follow six step procedures for handling guest complaints.
Ability to utilize suggestive/upselling techniques.
Ability to accurately ring drink orders into the P.O.S. system.
Ability to prepare drinks according to outlet recipes.
Ability to maintain positive guest relations.
Ability to answer outlet telephone using correct greeting and telephone etiquette.

Responsibilities

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards.
Maintain stock/supplies and cleanliness of outlet and equipment.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Obtain outlet keys from security.
Complete opening side duties.
Check quality amount of all bar stock and supplies by using checklist.
Complete opening inventory sheet.
Requisition all necessary supplies.
Transport supplies from storeroom to bar.
Stock ice in bar.
Set up bottles in display cabinet and speed rail.
Prepare garnishes.
Stock glassware and paper supplies.
Prepare mixes.
Check condition and cleanliness of blender, shaker and other tools.
Check temperature of refrigeration units and glass wash machine.
Change date on credit card imprinter at opening shift.
Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques.
Call orders into Room Service.
Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them.
Prepare all drink orders for guests according to outlet recipes.
Serve drinks to guests.
Open and serve wine/champagne bottles.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Maintain positive guest relations.
Respond accurately to any guest inquiry regarding hotel services/features and local attractions/activities.
Handle guest complaints following the six step procedures and ensuring guest satisfaction.
Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette.