Noah's Ark - Bartender and Cabana Lead - Seasonal

Splish Splash Water Park • Wisconsin Dells, WI

46d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Bartender and Cabana Lead responsibilities include -- but are not limited to -- managing a team behind a bar or within a stand, preparing food, preparing and serving drinks, providing customer service, stocking, and rotating merchandise, following safety regulations, and performing various administrative and cleaning tasks. This position will also be responsible for ensuring cabana guest needs are met and servers are meeting expectations. We are currently looking for a: Noah's Ark - Bartender and Cabana Lead - Seasonal Roles & Responsibilities: Job Duties & Responsibilities: Supervisory Duties: Assist with the daily supervision of the Bartending and Cabana teams and any other assigned departments Lead by example, attitude, and as a representation of Noah’s Ark core values Act as an approachable mentor and coach to all assigned team members Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed Participate in new-hire orientation and training activities for all assigned employees Ensure that all required meal and other breaks are being given in accordance with Wisconsin law Ensure daily sign-in sheets are completed and submitted each day Assist with team scheduling and timekeeping activities Departmental Duties: Greet guests in a friendly and professional manner as they approach the bar Understand and comply with all company policies and applicable state/local Health Department regulations regarding safety, cleanliness, organization, and stocking Maintain professional appearance and adhere to uniform standards Present menus to guests and promote specials and/or specialty house drinks Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages Efficiently operate restaurant equipment (e.g. telephone, juice machine, soda fountain, etc.) Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner Periodically check on guests to ensure all needs and expectations are being met Continuously monitor guests for potential intoxication and determine when alcohol service should cease Adhere to all bar related safety training protocols Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed Manage to-go orders and retrieve them from the kitchen, as needed Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities All other duties assigned by leadership

Requirements

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work until later hours of the night
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Ability to refrain from on-the-job consumption of alcohol
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
• Must be able to speak with guests directly when other F&B leadership is not present
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS
• Ability to withstand heat and humidity from food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to use step stools, as needed
• Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines.
• Ability to read, write, and speak fluent English

Nice To Haves

• 1-2 years of previous bartender experience or related role
• Previous experience with alcoholic beverage serving and associated regulations would be helpful
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Assist with the daily supervision of the Bartending and Cabana teams and any other assigned departments
• Lead by example, attitude, and as a representation of Noah’s Ark core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with Wisconsin law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities
• Greet guests in a friendly and professional manner as they approach the bar
• Understand and comply with all company policies and applicable state/local Health Department regulations regarding safety, cleanliness, organization, and stocking
• Maintain professional appearance and adhere to uniform standards
• Present menus to guests and promote specials and/or specialty house drinks
• Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
• Efficiently operate restaurant equipment (e.g. telephone, juice machine, soda fountain, etc.)
• Maintain a knowledge of the menu items and assist guests by explaining how various menu items are prepared
• Take guest orders, communicate orders to kitchen, and serve food and beverages in a friendly and professional manner
• Periodically check on guests to ensure all needs and expectations are being met
• Continuously monitor guests for potential intoxication and determine when alcohol service should cease
• Adhere to all bar related safety training protocols
• Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
• Store and stock refrigerators, ice machines, cups, straws, napkins and other service items as needed
• Sanitize and clean service areas, bar tops, and surrounding bar areas, as needed
• Manage to-go orders and retrieve them from the kitchen, as needed
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Noah’s Ark and select Entertainment Parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees