Barista

SSA Group•San Antonio, TX

1d•Onsite

About The Position

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. They increase revenue opportunities for partners across the United States, with 50 years in the business. SSA focuses on sustainability, inclusivity, and innovation, aiming to transform the cultural attraction industry by customizing best practices for each partner. The Barista position involves preparing coffee, tea, and other beverages, as well as food items according to shop standards, maintaining cleanliness of equipment, performing opening and closing duties, and ensuring efficient and memorable guest service.

Requirements

Strong interpersonal and communication skills.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Nice To Haves

Barista experience preferred.

Responsibilities

Prepare coffee, tea and other beverages as well as any food items according to shop standards.
Maintain cleanliness of coffee and espresso machines.
Perform opening and closing responsibilities and prep as necessary to ensure efficient service.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
Participates in safety logs including food temperatures, rotation and waste as necessary.
Ensures proper uniform, hygiene, hand-washing and glove use with self.
Maintains a SSAfe work environment by abiding to all SSAFETY rules.
Actively helps to support operation in assigned role, supporting holes as necessary.
Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
Communicates up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Remains knowledgeable of all menu items, prices and specials for sharing with guests.
Perform other tasks as deemed necessary.
Maintains a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.