Barista

BHC • Clinton Township, MI

1d • Onsite

About The Position

The Barista at Sorelle is responsible for selling, preparing, and serving all food and beverage products in the Mercato. Duties include overseeing the crafting of a variety of coffee beverages, overseeing the cleanliness of the Mercato, interacting with guests, and operating a point of sale system in a guest-facing environment. Must be pleasant, conscientious, and professional with an extensive knowledge of coffee and tea products and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. ESSENTIAL JOB FUNCTIONS: Understand and perform job duties to the expectations of Sorelle and the restaurant's Service, Food, Beverage, and Wine manuals. Oversees and assists the entire Mercato team with all elements of service. Takes ownership of the area, knowing the names and preferences of their guests and VIPs, greeting, seating, running, bussing, re-setting, etc. Executes and facilitates service in cooperation with other Baristas and managers. Facilitates the communication between the FOH & BOH. Describes weekly features as needed, including menu changes and daily additions. Follows through and communicates with the Management team/Chef on VIP procedures and special requests. Participate in Pre-Shift meetings and learn new menu items. Taking and making beverage orders. Welcome all guests and ensure guests receive responsive, professional, and gracious service always. Develops rapport with guests. Answer any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have. Understand the order from the guest and communicate any changes needed related to dietary restrictions, food allergies, etc. Ensure that all food and products are consistently prepared and served according to the restaurant’s standards. Maintain a clean, safe environment always in the Mercato tables (front counter, back counter, indoor/outdoor seating, trash cans, etc.). Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant employees and guests.

Requirements

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must have complete knowledge of the POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices, and methods of preparation.
• Must have complete knowledge of and use the service guidelines outlined in the Front Server Manual.
• Must have complete knowledge of products and specifications that are outlined in the dinner menu matrix and the cuisine, beverage, and wine manual.
• Minimum 2 years of high-volume barista experience.
• Knowledge of service and food and beverage, generally involving at least 2 years of barista experience and thorough knowledge of coffee service, service procedures, and functions.
• Cleanliness, organization, and the ability to work well in a team situation are crucial to this position.
• Extensive coffee crafting knowledge
• Must be the minimum age to serve alcohol.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and can operate a cash register POS system and Microsoft-based computer systems.
• Familiarity with the Microsoft Office Suite of products and strong financial acumen.
• Must be impeccably groomed, maintain good hygiene, have good posture, and have the required uniform and tools.
• Responsive to constructive feedback from Chefs and Managers.

Responsibilities

• Selling, preparing, and serving all food and beverage products
• Overseeing the crafting of a variety of coffee beverages
• Overseeing the cleanliness of the Mercato
• Interacting with guests
• Operating a point of sale system
• Overseeing and assisting the entire Mercato team with all elements of service
• Taking ownership of the area, knowing the names and preferences of their guests and VIPs, greeting, seating, running, bussing, re-setting, etc.
• Executing and facilitating service in cooperation with other Baristas and managers
• Facilitating the communication between the FOH & BOH
• Describing weekly features as needed, including menu changes and daily additions
• Following through and communicating with the Management team/Chef on VIP procedures and special requests
• Participating in Pre-Shift meetings and learn new menu items
• Taking and making beverage orders
• Welcoming all guests and ensure guests receive responsive, professional, and gracious service always
• Developing rapport with guests
• Answering any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have
• Understanding the order from the guest and communicate any changes needed related to dietary restrictions, food allergies, etc.
• Ensuring that all food and products are consistently prepared and served according to the restaurant’s standards
• Maintaining a clean, safe environment always in the Mercato tables (front counter, back counter, indoor/outdoor seating, trash cans, etc.)
• Fully understanding and complying with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant employees and guests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED