barista, Retail (Merchandise) - Chicago Reserve Roastery

Starbucks Coffee Company•Chicago, IL

About The Position

Now Brewing – barista, Retail – Starbucks Reserve! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. World class customer service starts at the front door with our Retail team. Here, we focus on welcoming every guest that enters our space in a warm and welcoming manner. Each Roastery offers exclusive merchandise that showcases the craft and passion of coffee while highlighting hometown pride and local artists. Our retail collection is curated to celebrate the community surrounding our flagship locations. Retail partners can inspire an at-home coffee experience for our guests by sharing their expertise on our variety of brew methods and exclusive Reserve coffee roasted fresh in house. Our focus is to create personalized shopping experience for each guest that enters our space. This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. As a barista you will... Coffee & Food Expert and Brand Ambassador: Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day. Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products. Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines and standards. Contribute to a positive team environment. Maintain regular and consistent attendance and punctuality. Service: Anticipate customer and store needs by constantly evaluating the environment and observing customer cues. Deliver exceptional customer service to all customers. Support the store events model and its execution. Take responsibility for the full-service model in applicable locations. Sales: Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items. Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations. Operations: Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintain a clean and organized workspace so that partners can locate resources and products as needed. Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer. Support inventory management, receiving, and storage of deliveries. Utilize production planning tools to ensure item availability. Prepare, finish, and assemble beverage and food items using the necessary equipment. Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales. Proof various doughs and laminates.

Requirements

Experience in the service, culinary, restaurant or entertainment industry (i.e. restaurant, bar, theater, kitchen, specialty retail, or hospitality)
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
Reading, writing, and oral proficiency in the English language
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to carry 35lb on a consistent basis
Ability to memorize complex menus, ingredients, beverage & food builds
Health code certification per jurisdictional requirements

Nice To Haves

1-2 years of specialty retail sales experience beneficial
Facilitation and presentation skills beneficial
Ability to carry and balance a tray beneficial
Baking or Culinary Certification/Degree beneficial
Pizza making experience, additional baking experience beneficial
Basic culinary knife skills beneficial
Ability to understand and carry out oral and written instructions and request clarification when needed
High attention to detail with the ability to multitask and prioritize effectively
Ability to work as part of a large and matrixed team
Additional languages beneficial
Ability to learn quickly
Strong interpersonal skills
Ability to build relationships quickly
Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift

Responsibilities

Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day.
Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products.
Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events.
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follow health, safety, and sanitation guidelines and standards.
Contribute to a positive team environment.
Maintain regular and consistent attendance and punctuality.
Anticipate customer and store needs by constantly evaluating the environment and observing customer cues.
Deliver exceptional customer service to all customers.
Support the store events model and its execution.
Take responsibility for the full-service model in applicable locations.
Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items.
Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations.
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintain a clean and organized workspace so that partners can locate resources and products as needed.
Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer.
Support inventory management, receiving, and storage of deliveries.
Utilize production planning tools to ensure item availability.
Prepare, finish, and assemble beverage and food items using the necessary equipment.
Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales.
Proof various doughs and laminates.

Benefits

medical
dental
vision
basic and supplemental life insurance
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period
sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location)
additional pay if working on one of eight observed holidays
401(k)-retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement