CSR - Lilly

CC Holdings•Indianapolis, IN

27d•$16•Onsite

About The Position

At CC Holdings our team is dedicated to serving our guests and team members with HEART Culture (Heartfelt - Efficient - Accountable - Respectful - Team). We strive to develop strong connections within the communities we serve. CC Holdings is currently seeking friendly, motivated and detail oriented individuals to join our highly skilled growing team! Full-time & Part-time barista/cashier/CSR positions are now being filled at our Eli Lilly Coffee Zon & Fuzion Cafes located in Eli Lilly Corporate Building & Tech Buildings (all locations located downtown Indianapolis). Shifts available Monday - Friday 6:30 am - 4:30 pm (shifts vary). Closed Weekends & Holidays! The barista prepares and serves hot and cold beverages, including various types of coffee, espresso, tea and smoothie drinks in a timely, efficient, sanitary and consistent manner. Barista’s are responsible for educating guests on our drink menus, making recommendations based on their preferences, up-selling special items and taking orders. As a cashier, you are responsible for processing cash, debit and credit card transactions on a point-of-sale system. Cashiers balance the cash drawer, make change and enter purchases. Customer service skills are required. Starting rate up to $16.00 an hour PLUS tips! If you are looking for a fun, fast paced environment this is the opportunity for you!! Must be able to pass a back ground check and drug screen – Paid for by CCH. You must be fully vaccinated with documentation, no exceptions. We offer weekly pay, paid training, employee discounts, employee referral programs, paid vacations, medical, dental and vision insurance option, 401K plans, and growth opportunities to all employees! Terms and conditions apply.

Requirements

Arrives in proper uniform and adheres to all grooming standards.
Must be able to pass a back ground check and drug screen – Paid for by CCH.
You must be fully vaccinated with documentation, no exceptions.

Nice To Haves

Prior barista, cashier and CSR experience preferred but not required.

Responsibilities

Prepares all beverages as directed in a sanitary and timely manner.
Follows portion control and presentation specifications as set by the café.
Restocks all items as needed throughout shift.
Cleans and maintains station in practicing good safety, sanitation, and organizational skills.
Has understanding and knowledge to properly use and maintain all equipment in station.
Acts as the front line customer service representative, smiling, greeting customers, ringing their order in a fast, hospitable manner and creating a lasting impression.
Demonstrates hospitality, respect and kindness toward customers and fellow team members.
Merchandise products, check for quality, ensures presentation and restocks.
Provides service that is fast, timely and accurate by communicating, organizing tasks, and teamwork (assisting other barista’s with customers).
Suggestive sells and keeps customers informed and aware of products, promotions and other services.
Follows all cash handling procedures as outlined.
Assists in financial accountability by correctly recording orders, receiving/giving change, and counting the drawer.
Thanks the customers and invite them to return.
Acts as a role model with customers and staff, and helps provide on-the-job training for new barista/cashier.
Works with others in a team to support operations, standards and concept essence.
Has the ability to deal with changes.
Demonstrates excellent communication and “listening” skills.
Demonstrates a passion for hospitality and coffee.
Willingness to assist in other tasks when asked.