Barista/Cashier

Cole Hospitality•Washington, DC

7h•$18 - $18

About The Position

The Barista/Cashier is responsible for preparing high-quality beverages—primarily specialty coffees and hot drinks—along with handling food orders, operating the POS system, and keeping the store clean and well-stocked for guests. All tasks must be completed efficiently and promptly, while delivering outstanding customer service to our valued “MAMMA DOS” guests.

Requirements

High School Diploma or GED
Ability to read, write and speak English proficiently
Ability to handle large work volumes requiring a high degree of accuracy and be highly organized
Detailed oriented and strong work ethic
Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines
Able to work in a fast-paced, challenging environment

Nice To Haves

Previous experience in retail, hospitality and/or customer service is preferred
Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner

Responsibilities

Prepare and serve coffee, tea, and other beverages in accordance with brand and quality standards
Accurately prepare and assemble food orders for guests in a timely manner
Deliver prompt, friendly, and attentive service to every guest to ensure a positive experience
Build and maintain relationships with guests by anticipating needs and providing helpful recommendations
Effectively communicate product knowledge, ingredients, and customization options to guide guests through the menu
Handle guest concerns or complaints professionally, escalating to management when necessary
Ensure proper handling, cleaning, and maintenance of all equipment and tools
Maintain cleanliness and organization of all service areas, including counters, condiment stations, and dining areas
Follow and uphold all sanitation, food safety, and health code standards as required by company policies and local regulations
Complete and record temperature logs, cleaning checklists, and equipment maintenance logs as scheduled
Restock grab-and-go items, disposables, packaging, and other supplies to ensure constant readiness for service
Participate in opening and closing duties, including cleaning, setup, and breakdown tasks
Perform assigned side work such as wiping surfaces, organizing storage areas, rotating inventory, and maintaining stock levels
Support team members in all departments, in maintaining a smooth and efficient workflow, especially during peak hours and OFF peak hours
Maintain a positive and professional attitude at all times, contributing to a team-oriented work environment
Perform additional duties as assigned by management to support overall store operations
Other duties as assigned by management