Banquets Event Coordinator

Human Resources • Napa, CA

6d

About The Position

Position Summary
Provides administrative support to the Event (Banquet) Team in their efforts to provide
quality service while maximizing revenue potential for banquet dining. Assists with key
administrative duties in various aspects of catering functions from origination to
execution.
What You Will Accomplish

Requirements

• 6 mos. prior office administration experience required.
• Basic knowledge of food and beverage preparation, luxury hotel service standards, guest relations and etiquette desired.
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Completes required training as scheduled.
• Requires good working knowledge of Microsoft Office applications and ability to learn and operate other hotel computer systems.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
• Able to work independently with minimal guidance and as part of a team.
• Must be at least 18 years of age. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.
• Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
• Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.
• Must maintain a clean appearance and professional demeanor.

Responsibilities

• Gathers information from Event Manager to prepare weekly Event schedule. Posts calendar information.
• Assists Event Management with daily needs including client and internal communication, initiating Banquet Event Orders (BEO), billing, filing and other event-related needs.
• Creates signs for events as needed using appropriate MS Office applications.
• Gathers all billing information to process billing invoices and enters the information into Hotel's billing system.
• Answers telephone and provides information to callers or routes calls to appropriate team members. Relays messages to event management.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees