Banquet Server

Margaritaville Resort Cape Cod•Hyannis, MA

19h

About The Position

As a banquet server, your primary responsibility will be to serve food and beverages as ordered at banquet functions. Your role is crucial in ensuring guest satisfaction during all aspects of the function or meeting.

Requirements

Minimum Education required: High School Diploma or GED.
Minimum 1-year experience in a similar role.
Basic knowledge of foods and beverages, service standards, and procedures.
English fluency is required.
Must have current Food Handler Certificate and Responsible Beverage Service Certificate.
Detail-oriented, organized, and efficient.
Diplomatic and calm with strong verbal communication skills.
Courteous, friendly, and a professional manner.
Ability to work productively with little supervision.
Trustworthy and reliable.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
Expressing or exchanging ideas or instructions by the spoken word.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Nice To Haves

Current CPR certification preferred.

Responsibilities

Greets all guests courteously, friendly, and professionally as they arrive and thank them as they depart.
To be completely aware of the BEO and menu established for the event before service.
Provide prompt, efficient, and gracious customer service to banquet function guests, including serving cocktails during prescribed reception hours.
Handling cash and bar transactions, including serving all food and beverages during functions and assisting with busting the tables as needed.
To make the Banquet Captain aware of all guest comments and complaints.
To ensure, as directed, room set-up and breakdown, including setting and decorating tables, folding napkins, preparing condiments, filling salt and pepper shakers, and breaking down and storing tables and chairs.
To follow all specified procedures to handle all cash and credit transactions correctly.
To satisfactorily perform all side duties as directed.
To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
To leave the storage areas clean, organized and secure at all times.
To promote and comply with all policies of the MVRCC.
To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
To maintain the cleanliness and safety of work areas at all times.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training as directed.