Banquet Server

ASM Global•Florence, SC

27d•Onsite

About The Position

This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Requirements

Minimum of six (6) months’ work experience in service-oriented environment
Knowledge of catering services and terminology
Strong guest service skills
Ability to get along well with others
Ability to receive and carry out instructions in a timely manner

Responsibilities

Reports for work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain.
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assists with preparing garnishes, beverages, condiments, and breads.
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assists with preparation and set-up of event room when necessary.
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
Attends pre-function meeting for briefing of event details.
Provides friendly and courteous customer service at all times.
Remains at assigned station and perform duties as assigned according to each event.
Reports any customer concerns and/or complaints to Banquet Captain.
Breaks down tables and banquet equipment after each event.
Cleans and returns serving pieces to proper storage area.
Adheres to strict grooming standards and policies of company.
Follows service standards, procedures and guidelines.
Performs other duties as assigned and deemed necessary.