Banquet Server PT

QUINAULT BEACH RESORT AND CASINO•Hogans Corner, WA

1d•Onsite

About The Position

The Banquet Server position at Quinault Beach Resort and Casino is a part-time, entry-level role focused on providing excellent customer service to all internal and external customers. Responsibilities include establishing and maintaining effective working relationships, addressing customer concerns, managing time efficiently, and meeting productivity standards. The role requires basic knowledge of food preparation, bar terminology, and wine service. Key tasks involve completing side work such as stocking and cleaning, preparing and refreshing coffee stations, setting and clearing tables, and serving meals. The server must comply with all QBRC standards, regulations, and policies, maintain a neat work area, and uphold strict department security and confidentiality. The duties are subject to change based on organizational needs and management discretion.

Requirements

Ability to communicate effectively with the public and other employees.
Professionally deal with difficult situations and people.
Meet deadlines as required.
Read, write, and speak English fluently.
Meet multiple priorities of business demands.
Ability to adjust to schedule changes and cover shifts on short notice.
Food Handlers Permit (within 30 days of employment at QBRC)
T.I.P.S. (within 30 days of employment at QBRC)

Nice To Haves

HS Diploma OR equivalent OR enrolled in GED class.
CPR Certification
Six months of banquet attendant/server experience.
Cash handling experience.

Responsibilities

Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
Develop solutions for customer concerns and continual focus on customer service as our top priority.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Effectively manage time.
Meets or exceeds productivity standards.
Display knowledge of basic food preparation.
Complete all necessary side work to include filling and stocking salt/pepper shakers, separating linen, wiping kitchen counters.
Display knowledge of basic bar terminology and wine service.
Prepare, deliver and refresh coffee stations as assigned.
Set or pre-set tables in banquet room as assigned.
Serve meals.
Clear tables at conclusion of meal function.
Comply at all times with QBRC standards and regulations to encourage safe and efficient resort operations.
Maintain a neat and organized work area.
Adhere to all QBRC Personnel Policies, Title 97, TERO Policies and Procedures, Department Standard Operating Procedures, Internal Controls Policies, Washington State Compact, Title 70, Bank Secrecy Act, Internal Policy.
Maintain strict department security, confidentiality, and quality to meet professional standards of the department.