Banquet Houseperson

Highgate Hotels•Asheville, NC

15d•Onsite

About The Position

Kessler Hotels Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind. Location Located in the heart of the Historic Biltmore Village, Grand Bohemian Lodge Asheville, an AAA Four Diamond Autograph Collection property, boasts a Tudoresque exterior and a vastly individualistic interior. You can take in the view or explore the nearby Blue Ridge Mountains and Pisgah National Forest. After a day of exploration, relax and unwind at The Spa at Grand Bohemian. Enjoy fine dining at Red Stag Grill, our on-site restaurant, or private dining in the boutique Black Forest Wine Room. Additional experiences include our inspiring art gallery featuring the work of local, regional, and international artists. Overview The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space.

Requirements

High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Responsibilities

Ensure the correct and timely set up of all Banquet Event Order functions.
Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
Transport and store tables, chairs, and other equipment.
Refresh meeting rooms as needed.
Notify management of any hazards.
Handle items for “Lost and Found” according to the standards.
Ensure overall guest satisfaction.

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