Banquet Director

Invited • Ashburn, VA

43d

About The Position

The Banquet Director is responsible for delivering exceptional Food and Beverage STAR service to members and guest, ensuring high levels of satisfaction and Member retention. This role coordinates closely with other club departments to ensure the seamless execution of banquets, private events, and member functions. The Director leads by consistently upholding the 3-steps of service, which include warm welcomes, magic moments, and fond farewells. Additionally, this roles supervises, trains, and develops the banquet team, ensuring adherence to Invited's servicestandards while maintaining a high level of service quality.

Requirements

• A high school diploma or equivalent.
• A minimum of 3 years of experience in a supervisory role within the Club environment or Food & Beverage industry.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

Nice To Haves

• Bachelor's degree.
• Experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills

Responsibilities

• Hire, train, and manage banquet service personnel, ensuring compliance with club procedures and performance management guidelines.
• Implement various training programs, including required training and service training, to uphold Invited's service standards and drive service excellence, member satisfaction, and retention.
• Oversee the scheduling of banquet staff, managing labor costs while making adjustments based on event needs and staffing changes.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Coordinate with the Event Sales Director to ensure proper staffing and seamless execution of private functions.
• Lead the execution of food and beverage service for events, ensuring adherence to Invited's standards of service and excellence.
• Oversee banquet and event operations, ensuring food is served promptly and to standard.
• Conduct post-event follow-ups with host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees