Banquet Captain

Sandestin Investments LLC•Miramar Beach, FL

1d•Onsite

About The Position

The Banquet Captain plays a crucial role in coordinating and executing successful banquet and catering events at Sandestin Golf & Beach Resort. This position involves supervising and leading banquet staff, ensuring the seamless execution of events, and delivering exceptional guest experiences.

Requirements

Previous experience in banquet or event coordination, preferably in a resort or upscale hospitality setting.
Strong leadership and supervisory skills, with the ability to motivate and guide a team.
Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
Organizational skills and attention to detail to ensure flawless event execution.
Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
Knowledge of food and beverage service standards, including safety and hygiene practices.
Flexibility to work irregular hours, including evenings, weekends, and holidays.
Physical stamina to stand, walk, and lift items for extended periods.
MUST have open availability nights, days and weekends.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Valid driver’s license.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Requires good clear communication skills, both verbal and written.
Strong leadership experience is a must for this position.
May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Collaborate with the Banquet Manager and event planners to ensure all details of the event are accurately communicated and executed, including setup, timing, menu, and guest preferences.
Direct and supervise banquet staff, including servers, bartenders, and other support personnel.
Assign duties, provide guidance, and ensure proper staffing levels to meet event requirements.
Oversee the setup and breakdown of event spaces, ensuring proper placement of tables, chairs, decor, and other amenities according to event specifications.
Monitor the service provided during events to ensure it meets Sandestin's standards of excellence.
Address any guest concerns promptly and professionally.
Train banquet staff on service standards, safety protocols, and event procedures.
Foster a positive and productive team environment.
Interact with event hosts and guests, addressing any special requests or needs to ensure a memorable experience.
Handle guest feedback and provide solutions as necessary.
Coordinate with other departments, such as kitchen and audio-visual, to ensure smooth event operations.
Communicate any changes or adjustments to the team.
Manage inventory of event-related items, such as linens, glassware, and other supplies.
Ensure proper care, storage, and maintenance of equipment.
Quickly address any issues that arise during events, such as setup delays, technical malfunctions, or guest complaints, and implement effective solutions.
Maintain accurate event records, including attendance, guest counts, and special requests.
Provide event summaries and feedback to the Banquet Manager.