Banquet Captain

Arlo Williamsburg•New York, NY

3h•Onsite

About The Position

Arlo Williamsburg is seeking a highly motivated and experienced Banquet Captain to join their team. The Banquet Captain will be responsible for overseeing and coordinating all aspects of banquets and events, ensuring exceptional service and guest satisfaction. This position requires strong leadership skills, excellent communication and organizational abilities, and a keen attention to detail. The Banquet Captain will work closely with the Banquet Manager and the rest of the management team to ensure a successful and memorable event for guests.

Requirements

Previous experience as a Banquet Captain or in a similar role within the hospitality industry
Previous experience working Weddings
Extensive knowledge of banquet service standards, food and beverage, and event setups
Strong leadership and communication skills, with the ability to effectively train and motivate a team
Excellent time-management and organizational skills, with the ability to manage multiple events simultaneously
Ability to work evenings, weekends, and holidays as needed
Proficiency in Microsoft Office and event planning software
Must have a valid food handler's and alcohol service certification
Must be able to stand, walk, and lift for extended periods of time

Responsibilities

Supervise and train banquet staff, ensuring they adhere to company policies and provide exceptional service to guests
Set up and break down banquet events, ensuring all equipment and decor is in place and properly arranged
Communicate with clients and event planners to understand their needs and make necessary arrangements
Ensure all food and beverage orders are prepared and served timely and accurately
Oversee the cleanliness and organization of the banquet space and ensure all health and safety standards are met
Act as a liaison between the kitchen and front of house staff, communicating any changes or needs during events
Handle any guest complaints while maintaining a professional and calm demeanor
Assist with inventory, ordering, and maintaining par levels of banquet supplies
Assist in creating and executing banquet event orders, including floor plans, timelines, and special requests
Uphold company standards of quality, appearance, and guest service at all times
Participate in ongoing training and development programs to continually improve skills and knowledge
Other duties as assigned by the Banquet Manager or management team