Banquet Captain CCCS

VALENCIA GROUP•College Station, TX

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Cavalry Court/The George is located in College Station, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: Responsible to supervise the Banquet staff to ensure efficient and professional service Shift Requirements: weekends and weekdays, holidays and special events Physical Requirements: Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats. Crouching (Bend at knees): Occasionally. Lift trays, glass racks, clean, stock shelves. Kneeling/Crawling: Occasionally. Clean or pick up debris. Stooping (Bend at waist): Frequently. Load carts and trays while serving food and beverages; expediting. Twisting (Knees, waist, neck): Constantly. Serve guests, monitor banquet room activity, maneuver through crowds and staff. Balancing: Constantly. Carry trays, glassware, and beverage container. Reaching (Overhead/extension): Frequently. Stock supplies, carry trays. Serve at arm’s length extension, set-up banquet tables. Handling/Grasping: Frequently. Serve food, set up banquet tables. Use telephone. Fingering/Feeling: Frequently. Write, use adding machine, garnish and fill plates, fold napkins, set table with silverware. Handle hot plates/pans. Pushing/Pulling: Frequently. Push warmers, carts, tables, glass and china carts. Average weight: 10 lbs. force. Maximum weight: 20 lb force Lifting/Carrying: Frequently. Carry full trays, beverage containers, ice buckets. Average weight 25 lbs. Maximum weight 40 lbs. Working Environment: Interior of hotel, in all areas of the hotel. Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals. Exposure to food items and beverages.

Requirements

Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs

Responsibilities

Assists the Banquet Staff in room set-up.
Checks the overall room for accuracy.
Assigns pre-meal assignments to staff.
Inform of any special requests or special instructions to staff
Assists Banquet Staff clear tables at conclusion of meal function
Ensure that all side-work to include filling and stocking salt/pepper shakers is completed
Relentlessly train and motivate customer service employees
Maintain integrity of cost controls and proper maintenance of assets
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Maintain hotel equipment in proper working conditions.
Any other duties assigned by your immediate supervisor