Captain Banquet
About The Position
As a Banquet Captain at Town and Country Resort, you’ll be the hands-on leader orchestrating unforgettable events—from elegant weddings to corporate conventions. Supervising a team of around 110 banquet staff, you’ll ensure flawless setup, seamless service, and smooth execution across all banquet venues. Step into a key leadership role in one of San Diego’s premiere meeting and event resorts. With a vast convention footprint and a dynamic team to lead, this opportunity is perfect for a hospitality professional ready to guide extraordinary events and foster team success. Pay Rate $17.25 #towncountrysd
Requirements
- Minimum of 3 years of experience in banquet or event service leadership at a resort or large venue.
- Strong supervisory and team-motivation skills in high-volume environments.
- Exceptional organizational, communication, and guest service abilities.
- Ability to stay calm, decisive, and solution-oriented under pressure.
- Flexible schedule is a must—events often include evenings, weekends, and holidays.
- Ability to stand and walk for extended periods throughout shifts.
- Frequent bending, kneeling, reaching, and climbing stairs across event spaces.
- Must be capable of lifting, carrying, pushing, or pulling up to 50 lbs, e.g., trays, linens, equipment.
- Comfortable working in dynamic environments—conference centers, ballroom floors, banquet halls, and outdoor spaces.
Responsibilities
- Supervise and coordinate banquet staff during setup, service, and breakdown phases of events.
- Ensure all banquet spaces are arranged precisely to Banquet Event Orders (BEOs) and layout standards.
- Lead pre-event briefings, assign staff duties, and manage staffing levels to meet event needs.
- Monitor guest experience on the floor, promptly addressing questions, requests, or adjustments.
- Serve as the primary contact with event planners and clients before and during functions to ensure satisfaction.
- Collaborate with kitchen, stewards, catering, and other departments to maintain service excellence.
- Uphold safety, sanitation, and alcohol service regulations throughout all operations.
- Manage inventory of banquet equipment, supplies, and linens; report discrepancies promptly.
- Mentor and train banquet staff on service standards, problem resolution, and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
