Banquet Captain

Gorman & Company • Rockford, IL

23h • Onsite

About The Position

The Embassy Suites is seeking a full time Banquet Captain to supervise and manage all banquet events. This role is responsible for ensuring that banquet operations run smoothly and prioritizing the comfort and safety of guests. The company is looking for motivated and hard-working individuals committed to providing first-class customer service, who enjoy a collaborative and engaging work environment. Gorman & Company, the owner and operator of The Embassy Suites, is a trusted partner specializing in downtown revitalization, affordable housing preservation, workforce housing, and adaptive reuse of historic buildings. The company's motto is Integrity, innovation, and community, striving for inclusion, respect, honesty, growth, diversity, creativity, support, and uniting to enrich lives within the communities they serve.

Requirements

• High school diploma or GED.
• A minimum of 3 years of experience as a Banquet Captain or similar.
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.
• Dependability and regular attendance.

Nice To Haves

• Degree in hospitality or similar preferred.

Responsibilities

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

Benefits

• Competitive Pay starting at $15/hour plus gratuity
• Full Benefits- Medical, Dental, Vision, Life, Short/Long- Term Disability, Flex Spending, and more!
• 401K+ Match (up to 6%)
• 9 1/2 Paid Holidays
• Employee Assistance Program
• Education Reimbursement towards position related coursework
• Team Member Development & Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees