Banquet Captain (Full-Time)

PCH Hotels & Resorts • Florence, AL

7d

About The Position

At the Renaissance Shoals Resort & Spa, we pride ourselves on delivering unparalleled service in a stunning environment. Our property just completed a total renovation that embraces the local history and heritage of the music industry in the Shoals area. As a member of our hospitality team, the primary role of a Banquet Captain is to supervise and coordinate the activities of the banquet associates during events. The Captain will oversee the set-up, food service, and breakdown, while maintaining effective communication with our guests to meet their needs and address any changes. This role will collaborate with the Banquet Manager to determine serving arrangements and additional staffing and equipment requirements, and the Banquet Chef to facilitate a smooth efficient flow of prepared dishes from kitchen to table. Key Responsibilities: Be the Heart of Hospitality : Serve wine, draught or bottled beer, and other beverages responsibly, checking customers' identification to confirm they meet the legal drinking age. Keep Things Running Smoothly : Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit. Embrace Team Spirit : Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations. Lead by example : Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly. Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests! Apply now to join the Renaissance Shoals & Spa and help us continue our tradition of excellence.

Responsibilities

• Supervise and coordinate the activities of the banquet associates during events
• Oversee the set-up, food service, and breakdown
• Maintain effective communication with our guests to meet their needs and address any changes
• Collaborate with the Banquet Manager to determine serving arrangements and additional staffing and equipment requirements
• Collaborate with the Banquet Chef to facilitate a smooth efficient flow of prepared dishes from kitchen to table
• Serve wine, draught or bottled beer, and other beverages responsibly, checking customers' identification to confirm they meet the legal drinking age
• Prioritize exceptional customer service, focusing on guest satisfaction and ensuring a pleasant and memorable visit
• Observe and comply with all requirements, training, and restrictions set forth by the Alcohol Beverage Control (ABC) board to ensure strict adherence to alcohol service regulations
• Maintain cleanliness and hygiene standards by wiping all surfaces nightly and cleaning the floors regularly

Benefits

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.
• Fun Work Environment: Be part of a friendly and supportive team that values your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees