Banking Operations Specialist

Restaurant365•Irvine, CA

20h•$34 - $47•Remote

About The Position

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too! Restaurant365 is seeking a Banking Operations Specialist to support the operational execution of money movement across our Payroll and AP Payments products. This role is responsible for ensuring the accurate, timely, and secure processing of financial transactions between customers, banking partners, employees, and vendors. In addition to supporting payment processing, this role assists with Know Your Customer (KYC) and Know Your Business (KYB) due diligence for customers onboarding to Restaurant365âs payment products. The Banking Operations Specialist will help ensure that customers meet required identity verification and risk screening standards prior to accessing payment capabilities. This role works closely with Banking Operations leadership, Payments Risk & Compliance, Customer Success, Product, and Finance teams to support the smooth operation and risk integrity of Restaurant365âs fintech platform.

Requirements

2-4 years of experience in banking operations, payments operations, or financial operations
Familiarity with ACH payment processing and electronic payment workflows
Experience reviewing customer identity or business documentation for onboarding and compliance purposes
Strong attention to detail and ability to manage high-volume transactional processes
Strong organizational and problem-solving skills
Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies

Responsibilities

Support daily processing of ACH files and electronic payment transactions across Payroll and AP Payments products
Assist with payment file preparation, validation, and transmission to banking partners
Monitor payment processing schedules to ensure transactions are executed within required processing and settlement windows
Confirm successful transmission and processing of payment files
Assist in operational workflows supporting customer payroll funding and employee wage disbursements
Verify that payroll funding transactions have been successfully processes before payment release
Monitor payroll payment cycles and escalate issues that could impact timely payroll execution
Support operational processes related to vendor payment execution, including ACH and electronic payment distribution
Assist in monitoring payment settlement and transaction completion
Help resolve operational issues impacting vendor payment delivery
Perform Know Your Customer (KYC) and Know Your Business (KYB) verification for new customers onboarding to R365 payment products
Review customer documentation including business registration details, ownership structures, EIN verification, and banking information
Utilize third-party verification tools and internal processes to validate business identity and ownership information
Escalation potential fraud indicators, identity mismatches, or risk concerns to the Payments Risk Manager
Track daily payment activity to ensure operational accuracy and completeness
Assist with maintaining transaction logs, processing reports, and reconciliation documentation
Support internal reporting related to payment processing volumes, onboarding activity, and operational performance
Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.
Work with Customer Success and Support teams to resolve customer issues
Coordinate with Finance and Treasury teams to support payment reconciliation and settlement verification
Partner with Payments Risk teams to support adherence to internal payment controls and risk monitoring