E-Banking Support & Operations Specialist

unibank•Whitinsville, MA

13h•$25 - $32

About The Position

As a mission driven community bank, where we are passionate about helping our customers and the communities where we live and work, we have a unique opportunity to fill the Electronic Banking Support & Operations Specialist position. In this position, you will have the opportunity to cross-train in multiple facets to support the day-to-day operations of UniBank’s electronic banking services and products. The Electronic Banking team is a fast-paced, collaborative environment which ensures quality service and effective operations support for both internal and external customers. We are willing to train the right candidate, so don’t hesitate to apply today! The Electronic Banking Operations and Support Specialist is a process-oriented individual that supports the Electronic Banking team in their daily activities. To that end, the E-Banking Support & Operations Specialist processes electronic transactions, provides technical/general support to customers and Bank personnel, and maintains a working knowledge of the Bank's customer and deposit system.

Requirements

Basic Understanding of the banking industry and electronic/digital banking products and services.
Familiar working with Microsoft Excel, Word, and Outlook.
Strong verbal and written communication skills.
Ability to perform with a high level of accuracy and timeliness.
High School Diploma or equivalent required, Associates Degree preferred.
1-2 years' experience in the banking industry required, 3-5 years preferred.

Responsibilities

Establishes online banking and bill pay relationships for cash management customers including setting parameters and limits as directed by Commercial, Government, and Retail Banking.
Processes incoming and outgoing wire transfers and maintain accurate documentation as required by the Compliance Department.
Enrolls commercial and municipal customers for remote deposit services and provide customer training and support.
Supports ATM and Card services including customer inquiries, card printing, file maintenance, disputes, and reconciliation as required.
Provides external and internal customer support for electronic operations activities related to Remote/Mobile Deposit, Wire Transfer, ACH Origination, Online Banking, Bill Pay, Positive Pay, and eStatements.
Ensures applications for electronic services are properly completed and maintain department files for the Compliance Department.
Takes ownership for the resolution of customer issues and responds to customers in a timely manner.
Provides customer service to all internal and external customers by problem solving and/or providing information such as payment orders, laws and regulations, and/or deadlines.
Participates in the development and revision of policies, procedures, and processes.
Monitors updates from service providers and share information with the team as appropriate
Identifies potential risks, including fraud, and escalate appropriately.
Provides regular feedback to management about concerns, requested changes or improvement requests.
Recommends viable solutions to improve customer service and team efficiency.
Participates in system testing for disaster recovery and during system release cycles.
Participates in training assigned by management to expand knowledge of regulations, systems, and the industry.
Actively seeks opportunities to learn new skills and cross train to support other department functions.