Banking Center Manager I

Great Southern Bancorp, Inc.•South Sioux City, NE

53d

About The Position

Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today! General Description The Banking Center Manager I is responsible for the daily operations of the assigned banking center location(s), ensuring the achievement of all corporate goals, customer service standards, and full regulatory compliance. Works with assigned banking center personnel ensuring quality, trained, and motivated staff. Works with Banking Center Administration to market banking services and develop new business. Ensures all sales, production goals, budgets, customer service standards, security and regulatory requirements are met, as well as ensuring customer transactions are handled in an efficient, courteous, and timely manner.

Requirements

High school diploma or GED
Some college or equivalent relevant work experience
3 years related experience and/or training
7 to 11 months related supervisory experience
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
Ability to add, subtract, multiply and divide
A valid motor vehicle operator's license and/or ability to travel to training sites and other banking center locations is required.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

Nice To Haves

Notary license preferred.

Responsibilities

Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s).
Works closely with subordinate staff evaluating their performance, developing their abilities, and improving their output, ensuring they meet established goals/standards. Is responsible for selection, placement, counseling, and salary administration of all staff in their area of responsibility.
Ensures that customer service standards are met or exceeded and is responsible for the timely and accurate completion of all appropriate paperwork and customer follow-up. Ensures that all customer complaints or other issues are addressed in a timely and professional manner.
Maintains an excellent working knowledge of and ensures the resolution of all daily operating problems. Reviews and approves all exceptions in accordance with established procedures. Maintains a strong working knowledge of and full compliance with all applicable policies, procedures and banking regulations/laws.
Responsible for the security of the assigned Banking Center(s) and the staff's full compliance with all security procedures and policies, ensuring appropriate training is completed as required.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.

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