Banking Center Manager

CORE BANK•Omaha, NE

About The Position

Core Bank is a locally owned community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our Recipe for Awesome—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com. We are looking for a talented, hardworking and enthusiastic individual to join our Retail Banking team as a Banking Center Manager for our 121st & West Center location! The Banking Center Manager is responsible for translating the bank’s relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform—ensuring operational excellence, deep client relationships, and strong team performance. This leader understands that a banking center is not simply a place transaction occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence—coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management.

Requirements

High school diploma or equivalent required.
Two or more years of progressive experience in retail banking, including customer relationship management.
Demonstrated experience leading, coaching, and developing a high-performing team.
Working knowledge of banking products, services, and regulatory requirements.
Proficiency in Microsoft Office.
Client & Service Focus: Delivers consistent, professional, and client-first service; sets the standard for the team.
Leadership Through Influence: Builds alignment, accountability, and engagement without relying solely on authority.
Execution Discipline: Converts goals into action and ensures initiatives are sustained—not just launched.
Judgment & Decision-Making: Exercises sound judgment in a fast-paced, regulated environment.
Communication Excellence: Clear, professional communicator with clients, teams, and community partners.
Operational & Risk Awareness: Strong understanding of retail banking operations, controls, and compliance expectations.
Organizational Effectiveness: Manages multiple priorities with attention to detail and follow-through.
Composure Under Pressure: Maintains professionalism and clarity during change or high-volume periods.

Nice To Haves

Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.

Responsibilities

Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.
Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
Build a culture of ownership, professionalism, and service excellence.
Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
Ensure team members are confident in delivering consultative, solution-based conversations aligned with client needs.
Champion a consistent, high-touch client experience across all interactions—new relationships, servicing, and ongoing engagement.
Serve as an escalation point for complex client needs and relationship management.
Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
Represent the bank in the community, cultivating centers of influence and strengthening the bank’s local presence.
Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
Partner with internal teams to generate referrals and coordinated client solutions.
Grow existing relationships by identifying opportunities to deepen engagement and expand services.
Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.
Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
Manage NSF decisioning, collections activities, and risk escalation as required.
Support audits, examinations, and ongoing compliance documentation.