Banking Adviser - Albany
About The Position
As a Banking Adviser, you’re the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You’ll create those memorable “wow” moments every day, whether you’re helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You’ll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering. You’ll thrive here if you love people, love a challenge, and love being part of a community. In this role, you’ll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you’ll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you’re energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you’ll shine.
Requirements
- 2+ years’ experience in a customer‑focused role.
- Confident, engaging communication and the ability to build trust quickly.
- Proven problem‑solving skills and a knack for uncovering customer needs.
- Digital confidence, with the ability to coach customers through tools and technology.
- Strong organisational skills, attention to detail, and a commitment to ethical decision‑making.
Nice To Haves
- Strong knowledge of banking products, services, and regulatory requirements.
Responsibilities
- Turn a routine banking errand into a genuinely great experience.
- Create memorable “wow” moments every day.
- Help someone open their very first account.
- Guide a small business owner through their next big move.
- Uncover the unspoken needs that help customers feel more confident and in control of their money.
- Bring curiosity, warmth, and sharp listening skills to every conversation.
- Match customers with the right products, tools, and advice to make their financial lives easier and more empowering.
- Champion digital banking.
- Deepen relationships with existing customers.
- Welcome new customers into the Westpac whānau.
- Help grow Westpac’s presence in the neighbourhood.
- Be the steady, trusted guide for customers from everyday banking to KiwiSaver, insurance, and beyond.
- Contribute to Westpac's mission to be truly customer‑obsessed.
Benefits
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best.
- Additional purchased leave options up to 4 weeks per year.
- Banking benefits.
- Insurance discounts.
- Superannuation scheme.
- Career growth – we promote internal capability; we have programmes that recognise star performers.
- Generous parental leave – and top up government paid parental leave.
- School holiday subsidy - help you balance work and family during school holiday.
- Environmental and community care programmes.
- Flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them.
- Safe place to work where you are treated equally and appreciated.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
