Bank Operations Specialist (Cashiers Checks and ACA Ops)
About The Position
At Regions, the Bank Operations Specialist performs a variety of operational tasks within Bank Operations. Primary Responsibilities Receives and reviews incoming work, contacting appropriate resources as needed Resolves escalated or complex customer or associate inquiries as necessary Prepares, edits, distributes, and/or corrects specialized and/or complex documents Researches and resolves related issues and general related questions Provides guidance to less experienced team members Works under limited supervision following established guidelines and procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Four (4) years of operations or related work experience
- Data entry and typing skills
- Proficient in Microsoft Excel and Word.
- Strong time management
- Strong written and verbal communication skills
Nice To Haves
- Advanced Excel Skills
Responsibilities
- Receives and reviews incoming work, contacting appropriate resources as needed
- Resolves escalated or complex customer or associate inquiries as necessary
- Prepares, edits, distributes, and/or corrects specialized and/or complex documents
- Researches and resolves related issues and general related questions
- Provides guidance to less experienced team members
- Works under limited supervision following established guidelines and procedures
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
