Temporary Bank Operations Quality Control Specialist

Heritage Bank•Tacoma, WA

21d•$23 - $28•Onsite

About The Position

Our Bank Operations team is seeking a bank operations quality control specialist to fill a temporary assignment on-site in Tacoma, Washington . This position is responsible for completing deposit account quality control reviews in a timely and accurate manner, while providing quality customer service to internal/external customers. This assignment is a Full -Time on-site role, Monday through Friday 8:00 a.m. to 5:00 p.m. for approximately 180 days (December 2025 through May 2026). As a temporary employee, you will be eligible to participate in a 401(k) plan with company match, accrue sick time, and will have access to the Employee Assistance Program. Salary Range: $23.00 - $28.00 hourly The Role at a Glance: Performs quality control review for all new deposit accounts, maintenance of deposit accounts, and safe deposit boxes to ensure compliance with internal procedures and regulatory requirements. May assist with second review of bank operations high risk maintenance activities to ensure accuracy and adherence to procedure and controls. May assist with the review of department/branch general ledger reconciliations and transaction processing. May participate in the quality control review of high-risk areas including dormant account processing, negotiable instrument certifications, SOX controls and regulatory customer communications. May assist with the review of critical maintenance reports for monetary and non-monetary transactions to ensure all transactions are appropriate and supported by applicable documentation. Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area. Understands and comply with all policies, procedures, standards and guidance relevant to assigned job responsibilities.

Requirements

3+ years of recent experience in a branch and/or bank operations support role required.
Working knowledge of applicable rules and regulations, report review functions and current working knowledge across various functional bank operations areas i.e., deposit operations, item processing, dormant account review, compliance strongly preferred.
High School Diploma or equivalent required.
Effective listening verbal, written and telephone etiquette business communication skills, with the ability to read, write, speak and understand English well.
Working knowledge and understanding of banking policies, procedures, and terminology related to banking laws and regulatory requirements applicable to various deposit accounts and operations.
Working knowledge of deposit documentation, with the ability read/interpret documents or authorizations, ensuring accurate data input and/or approvals have been attained.
Working knowledge of bank accounting practices including the understanding of debit/credit relationships; math skills to calculate interest, balance accounts and locate routine mathematical errors.
Detail oriented with strong organizational and time management skills; with the ability to manage multiple assignments, ensuring that priorities are set and commitments and deadlines are met, with direct and/or moderate oversight.
Excellent analytical ability, data review and processing skills, with the ability to identify and resolve exceptions and interpret data.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient knowledge and use of MS Office products (Word, Excel, Outlook) and retrieval of data, with the ability to adapt to and learn new products and technologies quickly.
Recent working knowledge of financial services systems and experience utilizing digital servicing and client file management applications, i.e., FISERV / DNA – required.

Nice To Haves

Associate’s degree or higher in Accounting of Finance preferred.
Equivalent combination of education, experience, and training in a relevant role may be considered.
Provides an exceptional level of quality service for internal and external customers and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.

Responsibilities

Performs quality control review for all new deposit accounts, maintenance of deposit accounts, and safe deposit boxes to ensure compliance with internal procedures and regulatory requirements.
May assist with second review of bank operations high risk maintenance activities to ensure accuracy and adherence to procedure and controls.
May assist with the review of department/branch general ledger reconciliations and transaction processing.
May participate in the quality control review of high-risk areas including dormant account processing, negotiable instrument certifications, SOX controls and regulatory customer communications.
May assist with the review of critical maintenance reports for monetary and non-monetary transactions to ensure all transactions are appropriate and supported by applicable documentation.
Understands and maintains working knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area.
Understands and comply with all policies, procedures, standards and guidance relevant to assigned job responsibilities.