Bank Operations Specialist

SoFi • Yuba City, CA

2d • Onsite

About The Position

We are seeking a Central Operations Specialist to join our Central Operations Department. We’re searching for a driven individual who will ensure efficiency and adherence across all departments. The ideal candidate will have banking operations experience, be friendly, possess solid interpersonal skills, attentive to detail and problem-solution oriented. Respond promptly to customer service requests for information and support while delivering superior customer service. As a Central Operations Specialist in the Central Operations Department, you will be responsible for providing excellent customer service, completion of jobs in a timely manner while adhering to Bank regulations and procedures.

Requirements

• Minimum of a High School diploma / GED
• 2+ plus years banking operations experience
• Good working knowledge of all branch operational functions, products, procedures, and compliance.
• Strong analytical ability with active listening skills
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Communications skills and the ability to provide excellent customer service.
• Strong computer skills with the capacity of learning new programs.
• Ability to manage multiple projects at one time and to work independently, as well as within a team environment.

Nice To Haves

• Strong familiarity with the following:
• - Operating systems (Windows, etc),
• - Office suites (Microsoft Office, G Suite),
• - Presentation software (PowerPoint, Keynote),
• - Spreadsheets (Excel, Google Spreadsheets, etc.),
• - Communication and collaboration tools (Slack, Zoom, etc.)]

Responsibilities

• Provide quality professional service at all times and ensure that a professional image of the Bank is maintained both internally and externally.
• Daily Exception item processing and charge-backs.
• Daily Fraud Monitoring
• Complete ATM GL Balancing, ACH Processing, and Wire Processing
• Complete reconcilement of bank controlled accounts
• Provide Online Banking, Telephone banking, and Remote Deposit support.
• Set up and customer maintenance of Central Operations products; ACH, RDC, Business Online Banking, Positive Pay
• Process Reg. E and Fraud Dispute claims.
• Legal Order processing.
• MTX transaction entry processing.
• Process telephone stop payments, change of addresses, and transfer of funds.
• Assist with Escheatment and State Bar reporting.
• Respond to customer phone calls in a positive and professional manner.
• Compliance with all Federal and State Laws and adherence to Regulations.
• Essential functions are not limited to this list.

Benefits

• Competitive salary packages and bonuses
• Comprehensive medical, dental, vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support, subsidized gym program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees