Bank Customer Service Representative - H

Canadian Tire Corporation • Prichard, AL

3d • $23

About The Position

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. Must be English proficient to be eligible for this role. This is a part-time position. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

Requirements

• Excellent verbal and written communication skills
• Superior problem solving abilities and solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions

Responsibilities

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees