Customer Service Representative - Bank Teller

RNB State Bank•Hanna, WY

2d•Onsite

About The Position

RNB State Bank is looking for a CSR to join our team at our Hanna, WY location! RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. RNB State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service. Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve. The Bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on its workers, customers, suppliers, community, and the environment. What we are looking for: RNB State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team. Benefit Package Offered: (Subject to Eligibility Requirements) 401(k) plan with company contributions Medical, Dental and Vision Insurance Supplemental insurance options Heath Savings Account with company contribution Employer paid Life/LTD AD&D Insurance Paid Vacation, Sick and Holiday time Flexible Spending Account Professional Development Resources/Tuition Reimbursement Employee Assistance Program An annual bonus may be paid to eligible employees based on company & individual performance. The Customer Service Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts and cross-selling Bank products. The CSR will serve customers in an efficient, timely and courteous manner by performing the following duties:

Requirements

Exceptional customer service skills.
Ability to maintain a high level of confidentiality.
Attention to detail with high degree of accuracy.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Word Processing software.

Responsibilities

Provides quality customer services as outlined in the Bank's New Account Standards guidelines.
Understands the features and benefits of all consumer and business Product & Services that the Bank offers.
Cross-sells different types of Products & Services available to customers and suggest the most appropriate one for their needs.
Provides support to all assigned areas of branch operations, including new accounts and teller line.
Uses numerous software applications to perform daily tasks.
Performs all Teller Duties including, accepting deposits, cash checks, savings withdrawals, and issue Cashier’s Checks, count cash, Money Orders, Gift Cards.
Accept loan payments and issue receipts.
Verifies endorsement, validity, and balance availability when processing transactions.
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
Maintains a balanced cash drawer and resolves errors or discrepancies as they arise.
Processes stop payments and Reg CC holds when needed.
Refers questionable transactions to Teller Supervisor.
Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits and individual retirement accounts.
Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation.
Orders checks, endorsement stamps and deposit slips.
Provides effective customer service by answering customer questions, investigating & fixing errors or other possible issues that may arise.
Assists customers with online banking questions and enrollments.
Set up customers with electronic banking services & cash management products.
Maintains monthly records of all accounts opened and closed.
Scans and images all new account documents into the core system.
Performs debit card maintenance.
Works effectively in a team-oriented environment.
Responsible for adherence to regulations and Bank policies and procedures.
Maintains proper level of new account kits.
Prints new accounts reports from Director.
Performs all other duties as assigned.

Benefits

401(k) plan with company contributions
Medical, Dental and Vision Insurance
Supplemental insurance options
Heath Savings Account with company contribution
Employer paid Life/LTD AD&D Insurance
Paid Vacation, Sick and Holiday time
Flexible Spending Account
Professional Development Resources/Tuition Reimbursement
Employee Assistance Program
An annual bonus may be paid to eligible employees based on company & individual performance