Bank Customer Care Agent (Full-Time & Experienced)

OneMCI•Las Cruces, NM

11d

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Representatives to support both inbound and outbound service projects for our Financial Services clients. We’re looking for dedicated professionals who are committed to delivering world-class service to our customers, employees, and communities. In this role, you’ll interact directly with banking customers providing product and account information, resolving inquiries, and assisting with banking processes. Ideal candidates are excellent communicators, quick learners, and dependable team players. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Requirements

Must be 18 years or older
High School Diploma or equivalent required
Minimum 3 years of experience in a call center environment
At least 1 year in a customer service role
Ability to multitask across multiple systems while on calls
Typing speed of 30–45 WPM
Fluent in English (spoken and written)
Comfortable with Windows PC applications and able to learn new systems
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
Strong organizational, written, and verbal communication skills
Customer-focused with empathy, patience, and responsiveness
Reliable and punctual with a strong work ethic
Skilled in conflict resolution and decision-making
Able to thrive in a fast-paced, dynamic environment
Excellent interpersonal skills and a collaborative mindset

Responsibilities

Respond to inbound calls, emails, and live chats in a professional and timely manner
Understand customer needs and provide accurate, effective solutions
Escalate complex issues to appropriate teams when necessary
Ensure first-call resolution through active listening and problem-solving
Follow client-specific procedures and maintain a courteous approach at all times
Use internal knowledge bases and training to answer customer questions
Maintain accurate and detailed records in CRM systems
Handle financial inquiries with strict adherence to confidentiality and compliance standards
Follow all scripts, policies, and procedures
Meet attendance and training requirements consistently

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.