Bank Customer Care Agent

OneMCI•Killeen, TX

10d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are actively seeking experienced Customer Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence. As a Customer Service Representative, you will engage directly with banking customers to provide product and account information, resolve inquiries, and assist with various banking processes. This position requires strong communication skills, a willingness to learn, and a high level of reliability. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be at least 18 years old
High School Diploma or equivalent required
Minimum 3 years of call center experience
At least 1 year in a customer service role
Proficient in multitasking across multiple systems while on calls
Typing speed of 30–45 WPM
Fluent in English (spoken and written)
Comfortable with Windows PC applications and Microsoft Office Suite
Strong organizational and communication skills
Customer-focused with a positive, team-oriented attitude
Reliable and punctual with strong problem-solving abilities
Able to adapt in a fast-paced, dynamic environment
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Responsibilities

Handle inbound calls, emails, and live chats in a courteous and professional manner
Understand customer needs and provide effective solutions
Escalate complex issues appropriately
Ensure first-call resolution through problem-solving and active listening
Accurately document interactions in CRM systems
Follow all client protocols, scripts, and confidentiality requirements
Maintain punctuality and meet attendance expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.