Bank Business Process Consultant I - Digital Member Experience

USAA

4d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position is for an individual passionate about digital member experiences and is a potential fit for the Bank's Digital and Marketing Team. The goal is to achieve business outcomes while meeting team commitments and ensuring member needs are central. This role will cultivate a team culture of transparency and learning, encouraging opportunities for testing, continuous improvement, and quality assurance. As a dedicated Bank Business Process Consultant I, you will apply knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes to and oversees the development of business process related solutions for internal clients and members. You will also evaluate processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank utilizing Agile best practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position.

Requirements

Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience in business process consulting, process design and/or program/project management.
Proficient knowledge of bank products and processes.
Experience in implementing and sustaining change/improvements.
Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

Nice To Haves

Digital customer/member experience driving innovative website and mobile application development initiatives.
Experience within the Financial Industry, specifically product management and/or Digital customer facing applications.
Good balance of business strategy and technology execution experiences.
Significant experience independently handling or leading cross-functional teams with minimal oversight needed from direct leader.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Engages in the implementation of process initiatives that support the bank’s strategic roadmap.
Develops customer specific business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
Applies knowledge of the Bank operations models and aligns business deliverable processes and capabilities with business needs.
Provides consultation, solutions and change management to the business on risk management processes by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.
Develops communication and change management plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.