Digital Solution Engineer, AI Business Process

Microsoft

22h • $85,100 - $169,800 • Remote

About The Position

Microsoft Elevate is a global initiative designed to empower mission-driven organizations and individuals to thrive in the AI-powered economy. Launched this year, Elevate consolidates and expands upon the work of Microsoft Philanthropies and the Tech for Social Impact team, bringing together technology support, donations, sales, and skilling programs for schools, community colleges, nonprofits, and underserved communities. At its core, Elevate is about putting people first—ensuring that artificial intelligence enhances human potential rather than replacing it. Our purpose is to empower Nonprofit organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. In this role you will be the Digital Solution Engineer, AI Business Process focused on AI Business Process Solutions (formally Business Applications) including Dynamics 365 Sales, Service and Power Platform within the Elevate commercial sales organization working specifically with our Nonprofit managed customers. As a Digital Solution Engineer, AI Business Process, you will own the technical win strategy and lead AI transformation engagements with Sales, Service and Power Platform domain expertise. You will support AI Business Process Solution Specialists by engaging with and forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders to help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions. You will orchestrate and execute POCs, envision workshops, whiteboarding sessions, and conduct technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, Power Apps and LOB AI Agents offerings. In this role, you will be responsible for increasing Sales, Service and Power Platform revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting Sales Specialists in addressing technical proof needs. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell to scale technical engagements—such as demos, whiteboarding sessions, and POCs, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. This role is flexible in that you can work [up to 100%] from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 2+ years technical pre-sales or technical consulting experience OR equivalent experience.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 5+ years technical pre-sales or technical consulting experience OR equivalent experience.
• 2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 4+ years solution or services sales experience or 2 to 3 years of experience selling software-as-a-service, cloud-based solutions to large accounts and exceeding sales targets
• Deep Understanding of Sales & Service Dynamics 365 solutions like Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 LOB AI Agents and Low Code offerings like Copilot Studio and Power Apps
• Broad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 offerings, including competitors and related ecosystems.
• Certifications in D365 and Power Platform relevant technologies or disciplines (MB-280 Customer Experience Analyst, MB-230 Customer Service Functional Consultant, MB-240 Field Service Functional Consultant, PL-200 Power Platform Functional Consultant)

Responsibilities

• Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents), Copilot Studio and the Power Platform expertise to secure technical decision.
• Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, the Power Platform and AI Agents.
• Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcase Microsoft’s unique value in AI-powered business process D365 and Power Platform solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 & Power Platform solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
• Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Work closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 and Power Platform investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
• Commit to ongoing professional development to maintain proficient product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft’s innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 & Power Platform solutions for key workloads (Sales, Service, Field Service, Copilot Studio, Power Apps etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
• Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
• Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees