Bank Agile Product Owner Senior

USAA•Tampa, FL

1d•Hybrid

About The Position

At USAA, the mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. The company values honesty, integrity, loyalty, and service. As a dedicated Bank Agile Product Owner Senior, you will work directly with the bank agile team to prioritize work for business outcomes, deliver on team commitments, and ensure the voice of the customer is represented. This role is accountable for making decisions and prioritizing the bank agile team backlog to drive business outcomes aligned with the business strategy. You will act as the voice of the end-user, using a data-driven approach for decisions and impediment removal, including strategic priorities and funding allocation. The position involves setting product/value stream direction, ensuring alignment with stakeholders, and fostering a transparent and learning-oriented agile team culture, seeking opportunities for testing, continuous improvement, and quality. USAA offers a flexible work environment requiring 4 days per week in the office. This position can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 6 years’ experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Advanced knowledge and demonstrated use of Process Engineering methodologies.
Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
Communicates difficult concepts and negotiates with others to adopt a different point of view.

Nice To Haves

Understanding of Survivor Relations, and industry best practices.
Excellent strategic thinking and planning abilities, with the ability to align engineering strategy with business goals.
Strong customer focus and a passion for delivering exceptional user experiences.
Ability to collaborate effectively with product management, ESRT, Omni, and other stakeholders.
Exceptional leadership and communication skills, with an ability to inspire and motivate engineering teams.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Proven ability to build strong relationships with vendors and partners.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Familiarity with relevant regulatory and compliance requirements.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Accountable for communicating and driving the vision and strategy effectively to key stakeholders and bank agile team members.
Ensure delivery of quality products and member experience solutions through collaboration with stakeholders to determine business needs.
Responsible for working closely with the Team-of-Teams Lead to assist in clarifying and driving alignment on the business strategy, goals, and objectives.
Translate this understanding into a clear vision for the bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.
Partner with Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Anticipate and solve complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive bank product success.
Deliver against bank agile team level OKRs.
Proactively seek customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Own bank agile team backlog (grooming, prioritization, and refinement).
Responsible for maintaining a groomed backlog of user stories; works with the agile bank team to estimate story size and complexity.
Optimize the flow of value through the multi-bank agile team agile environment and progress towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
Begin to take a strategic view and think proactively about the right way to meet objectives.
Act in service of the bank agile team's needs and goals; offer feedback on work-in-progress, clarifies requirements, anticipates and removes roadblocks or impediments that may prevent the bank agile team from progressing on objectives and answers questions.
Look for opportunities for continuous bank agile team and process improvement.
Make recommendations to leadership.
May lead functional bank agile teams or projects with moderate resource requirements, risk, and/or complexity.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.