Bakery/Dept Leader

Kroger•Portland, OR

1d•Onsite

About The Position

The Bakery/Dept Leader is responsible for creating an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and achieving sales and profit goals for the Bakery department. This role involves monitoring and controlling quality assurance standards, directing, supporting, and supervising all functions and activities within the department, and role modeling the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Current food handlers permit once employed
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Nice To Haves

High school education or equivalent
Management experience
Bakery experience

Responsibilities

Promote trust and respect among associates while communicating company, department, and job specific information
Collaborate with associates and promote teamwork to help achieve company/store goals
Establish performance goals for department and empower associates to meet or exceed targets
Develop adequate scheduling to manage customer volume throughout hours of operation
Train and develop associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, and company guidelines
Create an environment that enables customers to feel welcome, important and appreciated
Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need
Gain and maintain knowledge of products sold within the department
Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about
Provide customers with fresh products the correct portion size to prevent shrink
Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
Partner with store management to develop and implement a department business plan to achieve desired results
Prepare and submit seasonal critiques for the sales and merchandising supervisor
Stay current with present, future, seasonal and special ads and inform associates of the same
Monitor and control expenses for the department
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Schedule routine price changes by updating shelf tags and promotional signs
Plan, organize and supervise the inventory process
Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults