Bakery/Coffee Shop Assistant Team Leader
About The Position
Team Leaders lead by example training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests! MORE ABOUT WHAT YOU'D DO Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service. Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns. Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing. Assist with effective ordering of all products for the Bakery/Coffee Shop Department. Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop. Lead and readily participate in product promotions and focuses. Train all Bakery/Coffee Shop Department team members, providing performance feedback and coaching.
Requirements
- high level of self-motivation and initiative
- able to problem solve
- proven success working in a diverse team environment
- demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines
- excellent time management and organizational skills
- deliver exceptional guest service
- possess strong interpersonal and oral communication skills
- strong leadership skills
- possess comprehensive product information, creative merchandising and display skills
- knowledge of food safety, HACCP/Department of Health guidelines
- valid Washington State Food Workers Card to begin work
Nice To Haves
- two years Barista and food service experience
- one year of supervisory experience
- three years of customer service experience
Responsibilities
- Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
- Anticipate customer needs and questions related to products
- Maintain high-quality standards in product management and presentation.
- Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
- Assist with effective ordering of all products for the Bakery/Coffee Shop Department.
- Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.
- Lead and readily participate in product promotions and focuses.
- Train all Bakery/Coffee Shop Department team members, providing performance feedback and coaching.
Benefits
- Competitive pay
- 20% team member discount
- Medical, dental, vision insurance (very low cost to team members)
- Health savings accounts (subject to qualified medical plans)
- Flexible spending arrangements (subject to qualified medical plans)
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Generous paid time off benefits
- Sick/safe leave provided consistent with local and state requirements
- Reduced cost ORCA Card program for King County team members
- Education support
- Career development opportunities
- Wage/salary range: $24.00 - $28.00
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Food and Beverage Retailers
Education Level
No Education Listed
Number of Employees
501-1,000 employees
