Baggage Service Agent

GRUPO EULEN USA•New York, NY

1d•Onsite

About The Position

The Baggage Service Agent is responsible for providing comprehensive assistance to arriving passengers in the claim area. This includes meeting and greeting passengers, offering information, and resolving various baggage-related issues such as lost, damaged, or pilfered luggage. The role involves making baggage arrival announcements, meticulously logging flight information and bag deliveries, updating records, and initiating and managing files for baggage irregularities. Furthermore, the agent monitors damage claims, processes settlements, and coordinates the efficient return of lost or damaged luggage to customers, including preparing delivery orders and arranging appropriate delivery services.

Requirements

Be able to maintain customer service professionalism while under pressure and stressful environment
Be able to speak and be understood, hear, and comprehend the English language
Be able to relocate in the event of an emergency
Have a neat and professional appearance

Nice To Haves

Customer Service experience preferred

Responsibilities

Meet and Greet arriving passengers in the claim area
Provide assistance and information to individuals meeting arriving passengers
Determine the service needs of customers
Assist with baggage issues, including lost, damaged, and pilfered luggage
Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions
Log each flight as bags are delivered to the claim area
Update records with later-arriving bag information
Initiate files for lost, damaged, and pilfered baggage
Handle irregularities associated with the internal baggage process
Monitor damage claims and make settlements
Coordinate the return of lost and/or damaged luggage to customers
Prepare bag delivery orders and arrange for delivery services or other available means