Baggage Service Agent - BSO
About The Position
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose this role is responsible for coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information. Menzies Aviation is seeking a full-time diligent Baggage Service Agent to join our International and Domestic Team. The Baggage Service Agent plays an important role in ensuring that flights run on time by maintaining detailed records of shipped goods, moving baggage and cargo from aircraft, and guiding aircraft to and from their gates. What you will be doing Ability to read IATA tickets to determine flight departure times and connecting carriers Screens all interline passengers prior to placing bags on the interline return belts Ensures baggage tagging is correct Direct and assist passengers with mis-checked or short checked bags Handles misplaced/lost baggage claims and provides reports to Carriers Evaluates customer’s need concerning airline locations Is able to meet the Station’s attendance standards Other duties as assigned Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Requirements
- High school diploma
- Previous experience working in an aviation environment, desired.
- U.S. Customs Seal for access to CBP security areas.
- Working knowledge of airport safety procedures
- Ability to work shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
- Must be able to perform all duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand the English language
Responsibilities
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mis-checked or short checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer’s need concerning airline locations
- Is able to meet the Station’s attendance standards
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
