Baggage Attendant

Marriott • Phoenix, AZ

7h • Onsite

About The Position

The Baggage Attendant is responsible for providing comprehensive support to golfers at a golf facility, primarily focusing on the handling, storage, and maintenance of golf equipment and carts. Key duties include transporting clubs to and from guest vehicles and buses, managing golf bags at the bag drop, and assisting golfers with carts and equipment. The attendant will also distribute scorecards and pencils, prepare golf carts for play, and clean and store rental clubs. Maintaining the cleanliness of golf-related areas, documenting cart damage, and managing the practice facility (setup, breakdown, ball collection) are also part of the role. The position requires maintaining communication with the golf shop to ensure efficient operations and guest satisfaction, ensuring the security of all golf equipment, and notifying supervisors of important issues. Additionally, the attendant must adhere to all company policies and procedures, report unsafe conditions, maintain a professional appearance, protect company assets, and provide excellent guest service according to Marriott International standards, including assisting individuals with disabilities and fostering positive working relationships within the team.

Requirements

• Ability to read and visually verify information in a variety of formats (e.g., small print).
• Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Transport clubs to/from guest vehicles and/or group buses.
• Pick up and drop off guest golf bags at bag drop.
• Provide directions to golfers to golf-related areas.
• Assist golfers with carts and equipment.
• Distribute score cards and pencils to golfers.
• Remove golf carts from storage area and stage for play.
• Remove rental clubs for use by guests, and clean and store after use.
• Store, clean, tag, and organize guest clubs in bag room storage.
• Clean, detail, restock golf carts after each use.
• Document any golf cart damage and deficiency for mechanic's review.
• Maintain cleanliness of golf-related areas.
• Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
• Setup/reset/break down practice stations.
• Pick up/wash balls from practice facility.
• Ensure the security of all golf equipment in storage.
• Notify manager/supervisor of any important issues as necessary.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Opportunities for training
• Opportunities for development
• Opportunities for recognition
• A work experience where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees