Backhaul & Dispatch Coordinator

BJ's Wholesale Club • Transportation DC Rocky Hill, CT

2d • $24

About The Position

The Backhaul & Dispatch Coordinator is responsible for coordinating daily transportation operations, including dispatching drivers, managing backhaul opportunities, monitoring hours of service, and ensuring on-time, safe, and cost-effective delivery of freight. This role serves as a primary point of contact for drivers, customers, vendors, and internal partners while maintaining accurate records and supporting compliance, safety, and customer service standards.

Requirements

• High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred
• Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service
• Knowledge of Transportation Management Systems preferred
• Ability to read conventional and electronic mapping
• Ability to read with corrected or uncorrected vision
• Ability to speak, read, write and understand English
• Ability to remain calm and focused while prioritizing requests from multiple sources
• Ability to assist in creation and maintaining the guidelines of a fiscal budget
• Ability to maintain and ensure confidentiality of team member and company information
• Accuracy and attention to detail
• Proficient in computer usage to include email, word processing, spreadsheets
• Knowledge of computer software and applications
• Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required
• Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices
• Ability to Travel (less than 10%)
• Must be able to lift up to 25 lbs occasionally
• Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment

Responsibilities

• Utilize routing and dispatch systems to efficiently plan and execute inbound, outbound, and backhaul movements
• Dispatch trucks and prepare daily driver and equipment schedules
• Act as a primary point of contact for drivers, responding to inquiries related to breakdowns, directions, scheduling changes, and delivery discrepancies
• Monitor drivers’ Hours of Service (HOS) to prevent DOT violations and support regulatory compliance
• Adjust delivery and backhaul assignments to accommodate late trucks, breakdowns, substitute drivers, or other operational changes
• Generate revenue through effective backhaul planning and execution
• Monitor load status, temperature (when applicable), and on-time performance, providing timely updates to customers and vendors
• Build, update, and maintain inbound and outbound orders in the transportation management system (TMS)
• Maintain accurate driver, load, equipment, contact, and service records within dispatch systems
• Contact customers, carriers, and vendors regarding appointments, scheduling changes, and service updates
• Interface with third-party transportation providers to procure services and monitor load progress
• Promote driver safety and report incidents, accidents, and breakdowns promptly to leadership
• Assist with accident documentation and workers’ compensation reporting as needed
• Review, track, and resolve department expenses, invoices, and financial discrepancies
• Maintain dispatch, backhaul, payroll, financial, and compliance files in accordance with retention requirements
• Provide professional, courteous, and effective communication with drivers, customers, vendors, and internal partners
• Perform all duties safely and complete additional responsibilities as assigned

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees