Background Screening Analyst
About The Position
Under supervision, conduct background checks related to potential situations of employee misconduct. Gather information and relevant facts related to misconduct reports and record findings, and perform additional research as needed. Conduct in-depth research into the personal and professional history of driver applicants. Verify educational credentials, employment history, credit history and personal references as directed. Check for any criminal history, arrests, convictions, or pending charges to ensure that the individual does not pose a risk to the workplace or company. Maintain accurate records and documentation of all interviews and ensure the security and confidentiality of sensitive information. Make recommendations regarding new hires when requested. Provide appropriate responses to all incoming callers. Work with other security units and/or designated department personnel as needed. Analyze records that result from background investigations. Monitor request systems weekly for new orders and follow up on older orders. Develop an understanding of applicable regulatory and legislative requirements as they pertain to background screening to ensure company compliance. Represents company in a confidential, ethical and professional manner in all interactions. Proactively work to assist others in achieving the organization's objectives.
Requirements
- 1+ year experience in customer service or similar area required.
- Must possess strong verbal and written communication skills.
- Must be detail orientated.
- Must possess basic computer skills.
- Must be a quick learner.
- High School Diploma or equivalent required.
Nice To Haves
- Experience in transportation industry preferred.
Responsibilities
- Conduct background checks related to potential situations of employee misconduct.
- Gather information and relevant facts related to misconduct reports and record findings, and perform additional research as needed.
- Conduct in-depth research into the personal and professional history of driver applicants.
- Verify educational credentials, employment history, credit history and personal references as directed.
- Check for any criminal history, arrests, convictions, or pending charges to ensure that the individual does not pose a risk to the workplace or company.
- Maintain accurate records and documentation of all interviews and ensure the security and confidentiality of sensitive information.
- Make recommendations regarding new hires when requested.
- Provide appropriate responses to all incoming callers.
- Work with other security units and/or designated department personnel as needed.
- Analyze records that result from background investigations.
- Monitor request systems weekly for new orders and follow up on older orders.
- Develop an understanding of applicable regulatory and legislative requirements as they pertain to background screening to ensure company compliance.
- Represents company in a confidential, ethical and professional manner in all interactions.
- Proactively work to assist others in achieving the organization's objectives.
Benefits
- Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
- We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
- Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
- Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
- Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
